Full overview
NOTE: While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system. This is due to the potential high download and upload latency of cellular connections. Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.
NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.
Included programs
- Basic knowledge of customer service operations and its role in business success.
- Familiarity with digital tools and fundamental AI concepts.
- Insights into organizational decision-making processes related to customer service and technology adoption.
- Curiosity and openness to exploring AI’s transformative potential in customer service practices.
Materials
All necessary course materials are included.
System requirements
Minimum technical expectations for the online learning environment. Your IT team can use this as a checklist.
Overview
Basic knowledge of customer service operations and its role in business success. Familiarity with digital tools and fundamental AI concepts. Insights into organizational decision-making processes related to customer service and technology adoption. Curiosity and openness to exploring AI’s transformative potential in customer service practices. Basic knowledge of customer service operations and its role in business success. Familiarity with digital tools and fundamental AI concepts. Insights into organizational decision-making processes related to customer service and technology adoption. Curiosity and openness to exploring AI’s transformative potential in customer service practices. Basic knowledge of customer service operations and its role in business success. Familiarity with digital tools and fundamental AI concepts. Insights into organizational decision-making processes related to customer service and technology adoption. Curiosity and openness to exploring AI’s transformative potential in customer service practices.
Internet connectivity
Internet Connectivity Requirements: Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience. Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience. Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience.
While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system. This is due to the potential high download and upload latency of cellular connections. Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.
Hardware
Hardware Requirements: CPU: 1 GHz or higher RAM: 4 GB or higher Resolution: 1280 x 720 or higher. 1920x1080 resolution is recommended for the best experience. Speakers / Headphones Microphone for Webinar or Live Online sessions. CPU: 1 GHz or higher RAM: 4 GB or higher Resolution: 1280 x 720 or higher. 1920x1080 resolution is recommended for the best experience. Speakers / Headphones Microphone for Webinar or Live Online sessions. CPU: 1 GHz or higher RAM: 4 GB or higher Resolution: 1280 x 720 or higher. 1920x1080 resolution is recommended for the best experience. Speakers / Headphones Microphone for Webinar or Live Online sessions.
Operating system
Operating System Requirements: Windows 7 or higher. Mac OSX 10 or higher. Latest Chrome OS Latest Linux Distributions Windows 7 or higher. Mac OSX 10 or higher. Latest Chrome OS Latest Linux Distributions Windows 7 or higher. Mac OSX 10 or higher. Latest Chrome OS Latest Linux Distributions
While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.
Web browser
Web Browser Requirements: Latest Google Chrome is recommended for the best experience. Latest Mozilla FireFox Latest Microsoft Edge Latest Apple Safari Latest Google Chrome is recommended for the best experience. Latest Mozilla FireFox Latest Microsoft Edge Latest Apple Safari Latest Google Chrome is recommended for the best experience. Latest Mozilla FireFox Latest Microsoft Edge Latest Apple Safari
Recommended software
Basic Software Requirements (These are recommendations of software to use): Office suite software (Microsoft Office, OpenOffice, or LibreOffice) PDF reader program (Adobe Reader, FoxIt) Courses may require other software that is described in the above course outline. Office suite software (Microsoft Office, OpenOffice, or LibreOffice) PDF reader program (Adobe Reader, FoxIt) Courses may require other software that is described in the above course outline. Office suite software (Microsoft Office, OpenOffice, or LibreOffice) PDF reader program (Adobe Reader, FoxIt) Courses may require other software that is described in the above course outline. ** The course outlines displayed on this website are subject to change at any time without prior notice. ** ** The course outlines displayed on this website are subject to change at any time without prior notice. **
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